Rich sits down with 2021 Facebook Files whistleblower Frances Haugen to talk about transparency and accountability in Big Tech, why algorithms prioritize extreme content, the tools available to combat these issues, and many other important topics.
Frances Haugen x Rich Roll
00:00:00 Intro
00:00:53 Joining Facebook and Motivations
00:05:18 The Progressive Disillusionment
00:06:07 Organizational Challenges at Facebook
00:09:41 Impact of Facebook in Developing Countries
00:11:38 Systematic Misinformation Reduction Strategies
00:12:25 Free Speech vs. Safety Debate
00:18:25 Transparency and Data Release
00:20:46 Elon’s Twitter and Data Access
00:27:14 The Impact of Technology on User Engagement
00:28:58 Ad Break
00:30:49 The Dissolution of the Civic Integrity Team
00:35:23 The Conflict Between Profitability and Addressing Social Issues
00:37:32 The Wrongheaded Decision
00:38:09 Control and Authority within Facebook
00:42:25 Facebook’s Culpability in the January 6th Events
00:46:43 Whistleblower Protections and Government Involvement
00:49:37 The Choice to Reveal Identity and the Impact of Social Media
00:56:13 The Experience of Being a Whistleblower
00:58:17 Preparation for Appearing Before the Senate
01:00:51 Challenging the Pace of Regulation
01:04:07 The Conversation on Kids’ Mental Health
01:05:24 Keeping Kids Under 13 Off Social Media
01:06:58 The Need for a Public Conversation on Social Media Norms
01:10:23 Facebook’s Influence in Vulnerable Places
01:11:46 The Impact of TikTok
01:14:08 Changing the Incentives of Social Media Platforms
01:19:19 Back to Criticisms that Frances Faced as a Whistleblower
01:23:50 Empathy for Mark Zuckerberg
01:32:08 The Future of Social Networks
01:36:27 The Impact of Social Media Scale
01:37:22 The Democratization of Voice on the Internet
01:38:43 The Consequences of Algorithms and Unexpected Side Effects
01:45:08 The Impact of Technology on Authenticity
01:46:51 The Need for Transparency in Information Environments
01:49:33 The Potential for a Transparency Law in the United States
01:52:41 The Impact of Technology on Sleep Habits
01:54:19 The Risks of Social Media Use on Mental Health
01:59:47 The Algorithm Reset Dilemma
02:00:53 Designing for User Control
02:01:54 Redefining Caring for One Another
02:07:34 The Importance of Reclaiming Boredom
02:08:32 Charging Phones Outside the Bedroom
02:11:30 The Need for Transparency in Social Media
02:15:34 Impact of Technology on Socializing
02:16:28 Teaching Social Skills in High Schools
02:19:28 The Seed of Hopefulness
02:20:28 The Transformative Moment
02:23:30 Misconceptions about the Guest’s Nonprofit and Finances
02:26:49 The Guest’s Daily Routine
02:27:30 Conclusion of the Conversation
